Appointments
The destination fee is:
- South Florida — $35
- Las Vegas — $25
It does not apply in all markets or at all addresses. You'll see it on the checkout screen before you confirm your booking, so there are no surprises.
Questions about a destination fee on your booking? Email us at support@glamsquad.com or reach out through the in-app chat.
Getting your space ready before your Beauty Professional arrives helps ensure a smooth, enjoyable appointment. Here are a few tips:
- Choose a well-lit area. Good lighting is especially important for makeup appointments — natural light or a bright room helps your Pro see colors accurately and deliver the best results. If your space has low lighting, mention it in the style notes when booking. Makeup Pros sometimes bring their own ring light, but it's not guaranteed
- Have a comfortable chair ready. For makeup and nail appointments, a sturdy chair at a comfortable height makes the service easier for everyone
- Clear a little space. Your Pro handles their own setup and brings all their own tools and products — you don't need to provide anything. Just make sure there's a small, clean surface and an outlet nearby where they can set up their kit.
- If your location has a gate code, doorbell, or specific entry instructions, you can add these as a note when booking through the app. You can also email support@glamsquad.com after booking to have access notes added to your appointment.
If your appointment isn't appearing in the app, try these steps:
- Log out and log back in
- Delete and reinstall the app
- Make sure the app is updated to the latest version
If you still can't see your appointment, reach out to us at support@glamsquad.com with the details — service type, date, time, and location — and we'll track it down for you.
Hourly appointments are available for events, corporate bookings, and large group services where you pay for a set block of time rather than individual services. This format is ideal for occasions like corporate beauty suites, brand activations, and editorial shoots.
Hourly bookings can be extended or shortened based on your needs. If you're interested in an hourly booking, reach out to us at support@glamsquad.com and we'll connect you with our events team to customize the experience.
When you book a Glamsquad appointment, your arrival window starts at your chosen time and extends for 15 minutes. For example, if you book for 3:00 PM, your Pro may arrive anytime between 3:00 and 3:15 PM — both are considered on time.
You'll receive a push notification and SMS with your Pro's ETA when they're on their way. If your Pro hasn't arrived by the end of the arrival window, you'll receive an update. For delays of 15 minutes or more past the window, reach out to us at support@glamsquad.com or through the in-app chat and we'll make sure you're taken care of right away.
If your address falls outside Glamsquad's standard service zones, we may still be able to accommodate you with an out-of-zone booking — but availability and any applicable fees vary based on your location.
Out-of-zone bookings can't be self-booked through the app. Reach out to us at support@glamsquad.com with your address and the service you'd like, and our reservations team will confirm availability and walk you through any details specific to your request.
If your Beauty Professional cancels at the last minute or doesn't show up, Glamsquad will make it right. We'll give you as much notice as possible and work quickly to resolve the situation. Please reach out to us at support@glamsquad.com or through the in-app chat and we'll take care of you.
The destination fee is a flat charge that covers the additional travel and parking costs your Beauty Professional incurs when coming to select addresses. This fee ensures your Pro can get to you without the added expense cutting into their earnings.
The destination fee is charged for bookings at select addresses in the following markets:
- South Florida
- Las Vegas
The destination fee does not apply in all markets or at all addresses. You'll see it on the checkout screen before you confirm your booking, so there are no surprises.
Questions about a destination fee on your booking? Email us at support@glamsquad.com or reach out through the in-app chat.
Glamsquad brings professional beauty services directly to whatever location works best for you. That could be your home, a hotel room, your office, a wedding venue, an event space, or any other address of your choosing — just enter it when you book.
Please note that Glamsquad does not have physical salon locations. All services are performed at the address you provide at booking.
